Delivery & shipping information
Currently this website is for Australia only, however, if you’re from overseas please contact us directly at firstname.lastname@example.org and we’ll assist any way we can.
Not all items are in stock at all times. As soon as your order is received we’ll let you know by next business day when it will ship, however, if not in stock please allow up to four weeks for your piece/s to be made and delivered.
Goods will be shipped using local or international carriers and, if goods are in stock, normally sent within 1 business day. We use regular mail and cannot arrange special delivery or collection of items.
Standard domestic: 1 – 5 business days
Express domestic: 1 – 3 business days
Standard International: 10 – 20 business day
Express International: 2 – 10 business days
During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time.
Refunds, returns & breakages policy
Under Australian law, we are not required to provide a refund or replacement if you change your mind, however, you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt. We happily offer a 30-day exchange period from date of receipt. Any additional shipping and postage charges are your responsibility. We will email you a credit voucher, valid for one-year, that can be used in any of our Australian stores or online.
Please return any items, carefully re-wrapped, to:
mud australia Pty Ltd
76-78 Chapel Street
Marrickville NSW 2204, Australia
Do not send us broken items. If your item/s arrive broken please email us a photo of the broken good/s within seven (7) days of receipt to arrange a replacement or credit voucher.
Breakages and delays disclaimer
mud australia will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.
All of mud australia products are foodsafe and exported under the harmonised tariff classification 6911.0 (Ceramic Tableware). Any taxes or duties incurred on the goods, including customs excises and import taxes, are the customer’s responsibilities.