Delivery & shipping information
Currently this website is for Australia only, however, if you’re from overseas please contact us directly at email@example.com and we’ll assist any way we can.
Not all items are in stock at all times. As soon as your order is received we’ll let you know by next business day when it will ship, however, if not in stock please allow up to four weeks for your piece/s to be made and delivered.
Goods will be shipped using local or international carriers and, if goods are in stock, normally sent within 1 business day. We use regular mail and cannot arrange special delivery or collection of items.
Standard domestic: 1 – 5 business days
Express domestic: 1 – 3 business days
Standard International: 10 – 20 business day
Express International: 2 – 10 business days
During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time.
Refunds, returns & breakages policy
All of mud australia products are foodsafe and exported under the harmonised tariff classification 6911.0 (Ceramic Tableware). Any taxes or duties incurred on the goods, including customs excises and import taxes, are the customer’s responsibilities.
* Current restrictions may cause slight shipping delays within the UK | For orders to Europe, please email firstname.lastname@example.org *
We're offering free domestic shipping on all orders over £300 - use code FREESHIP at checkout Dismiss