Shipping and pick-up

Need your order in a hurry? Please contact our Customer Service team:

+44 20 7706 4903 | ukonline@mudaustralia.com | Live Chat

Covid-19 update: We continue to process online orders to the UK and Europe with longer delivery times.

Important notice to our valued customers in Europe:

As we navigate through Brexit, we cannot currently process European orders through our UK checkout. If you would like to place an order please contact our London store to purchase via phone or email. Please note this order will be shipped from our Australian studio. Click here for store details.

Please note: Please allow 5-8 weeks for your items to be hand made and delivered.

Thanks for your patience during this transition.

United Kingdom

Shipping process

Online orders are processed and dispatched within two-three business days. For any items not in stock, please allow approximately ten-twelve weeks for the items to be handmade in Sydney and shipped internationally. Once your order has arrived in our London store, you will receive an email with tracking details.

Pick-up process

We offer in store pick-up from our London showroom. We’ll be in touch via email or phone when your order is ready to collect.

If you need to check on the status of your order please contact us on +44 20 7706 4903 or email ukonline@mudaustralia.com

Under the EU distance selling law, we happily refund or exchange for items purchased online, however you must notify us within 14 days of the sale. Click here for more details.

For more frequently asked questions click here.