General information & care instructions
All mud australia is hand-made in our Sydney studio, Australia. Irregularities in size, glaze & texture, reflect the many human touches received during the making process and should be embraced.
Your porcelain can, with some care, be safely used in oven, microwave and dishwashers. Sudden changes in temperature (eg. from freezer to oven) is likely to cause thermal shock, which will damage your porcelain. Always place very hot items onto either wood or cloth. To avoid glaze scratches ideally your mud porcelain will be stored in plate racks or with linen/felt between each item.
Nb. Orange, plum, red and slate coloured porcelain are more expensive due to colour costs and/or production techniques.
Due to the handmade nature and size of our range not all items are in stock at all times.
As soon as your order is received we'll let you know the items status and when it will ship, however, if items are not in stock please allow up to six weeks for your piece/s to be handmade + delivered. If you are in need of an item urgently please contact us to check availability.
All UK & Europe orders are delivered by ICR Worldwide Express. As soon as your order ships a tracking number will be sent so you can monitor it’s progress
Return & breakages policy
Under the EU distance selling law, we happily refund or exchange for items purchased either online, by mail or by telephone, however, you must notify us within 14 days of the sale. Any additional shipping and postage charges are your responsibility and goods must be received in same condition as shipped within 30 days: In these instances the full price paid for the goods will be refunded and this includes our delivery costs of the goods. Alternatively, we can issue a credit voucher to equivalent value, valid for one year from date of initial purchase.
If your item/s arrive broken or faulty please email us a photo of the broken goods within seven (7) days of receipt to arrange a replacement or credit voucher.