Returns and exchanges

Please read Mud Australia online exchange policy below. If you have any questions please get in touch with our Customer Service team:

+44 20 7706 4903 | ukonline@mudaustralia.com | Live Chat

Covid-19 update: We continue to process online orders to the UK and Europe with longer delivery times.

Under the EU distance selling law, we happily refund or exchange for items purchased either online, instore or by telephone, however, you must notify us within 14 days of the sale. Items must be returned intact in their original, unused condition. 

Please email Customer Service with your order number before you ship your package back so we know to expect it. Make sure to pack the return pieces as securely as possible, preferably in the same packaging you received them. Any additional shipping and postage charges are your responsibility and goods must be received in the same condition as shipped within 30 days: In these instances, the full price paid for the goods will be refunded and this includes our delivery costs of the goods. Alternatively, we can issue a credit voucher to the equivalent value, valid for one year from the date of the initial purchase.

** Please keep in mind we do not exchange or credit any products that have signs of use. For more information please read our Terms & Conditions.

Return Shipping Address

Mud is not responsible for any damage that occurs during return shipping so we strongly encourage you to pack the items well and ship via a trackable carrier. 

Mud Australia W2
11 Porchester Place
London, England,
W2 2BU

Any breakages in shipment must be reported to Mud Australia within 7 days of receiving the shipment (do not ship broken pieces back to us).

Please email Customer Service with your order number and a photo of the breakage. A photo is necessary to reship your product.

For more frequently asked questions click here.