General information & care instructions
All mud australia is hand-made in our Sydney studio, Australia. Irregularities in size, glaze & texture, reflect the many human touches received during the making process and should be embraced.
Your porcelain can, with some care, be safely used in oven, microwave and dishwashers. Sudden changes in temperature (eg. from freezer to oven) is likely to cause thermal shock, which will damage your porcelain. Always place very hot items onto either wood or cloth. To avoid glaze scratches ideally your mud porcelain will be stored in plate racks or with linen/felt between each item.
Nb. Orange, plum, red and slate coloured porcelain are more expensive due to colour costs and/or production techniques.
Not all items are in stock at all times. As soon as your order is received we'll let you know when it will ship, however, if not in stock please allow up to six weeks for your piece/s to be made and delivered.
Return & breakages policy
We happily exchange broken or faulty items. If your item/s arrive faulty broken please email us a photo of the broken goods within seven (7) days of receipt to arrange a replacement or credit voucher.
Under the UK and EU distance selling law, we happily refund or exchange for items purchased online, by mail and by telephone, however, you must notify us within 14 days of the sale. Any additional shipping and postage charges are your responsibility and goods must be received in same condition as shipped. Within 30 days the full price paid for the goods will be refunded and this includes the cost of delivery of the goods. Alternatively, we can issue a credit voucher to equivalent value, valid for one year.